Privacy Policy for Website and Text Messaging – MyFence.com

1. Information We Collect

When you engage with MyFence.com via text messaging, we may collect the following:

• Phone Number: The mobile number you provide to communicate with us.
• Message Content: Information you share in text messages, such as inquiries about fence installation, project details, or scheduling preferences.
• Communication Metadata: Details like the date, time, and frequency of text messages.

When you visit our website, we or our service providers may also collect:

• Device and Browser Data: Information such as browser type, device type, operating system, and screen size.
• Usage Data: Information about pages viewed, clicks, scroll behavior, and session duration.
• Technical Data: Information like IP address, approximate location derived from IP, referral URL, and timestamps.

We collect this information when you:

• Opt-in to receive text messages from us (e.g., for appointment reminders, project updates, or promotional offers).
• Send us a text message directly to our contact number, (253) 455-1885.
• Submit a virtual bid request that includes your phone number for follow-up communication.
• Browse our website or interact with page elements and forms.

2. How We Use Your Information

We use the information collected via text messaging solely to:

• Respond to your inquiries about our fencing services, such as cedar fence installations, gate designs, or project estimates.
• Send appointment confirmations, reminders, or updates about your fence project.
• Provide occasional promotional offers related to our services, such as discounts on fence replacements or storm damage repairs, if you have opted in to receive such messages.
• Improve our customer service and communication processes.
• Understand website performance and user behavior so we can improve the site experience and resolve usability issues.

3. Our Commitment to Not Sharing Your Information

MyFence.com does not sell, trade, or share your personal information, including your phone number and text message content, with any third parties for marketing or commercial purposes. Your information is used by MyFence.com to provide and improve our fencing services. Exceptions to this policy occur only when:

• Required by Law: We may disclose your information to comply with legal obligations, such as responding to a court order or subpoena.
• Service Providers: We may share information with trusted service providers who assist with our text messaging and website operations (e.g., SMS and analytics/session-recording platform providers). These providers are contractually obligated to protect your information and use it only for the services they perform for us.
• Business Transitions: In the unlikely event of a merger, acquisition, or sale of MyFence.com, your information may be transferred as part of the business assets, but it will remain subject to this Privacy Policy unless you are notified otherwise.

4. Opting In and Out of Text Messages

By providing your phone number and initiating or responding to text messages, you consent to receive communications from MyFence.com related to your fencing project or our services. You may opt out of receiving text messages at any time by:

• Replying "STOP" to any text message you receive from us.
• Contacting us directly at info@myfence.com or (253) 455-1885 to request removal from our texting list.

Upon opting out, we will cease sending you text messages, though we may retain your information as necessary for record-keeping or legal compliance.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Text messages are sent through secure SMS platforms, and any stored data is protected using industry-standard safeguards. However, please note that no method of electronic communication is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your phone number and text message data only for as long as necessary to fulfill the purposes outlined in this policy, such as completing your fence project or complying with legal requirements. Once no longer needed, your information is securely deleted or anonymized.

7. Your Rights

As a customer, you have the right to:

• Request access to the personal information we hold about you via text messaging.
• Request correction of any inaccurate information.
• Request deletion of your information, subject to legal or contractual obligations.

To exercise these rights, please contact us at info@myfence.com or (253) 455-1885.

8. Third-Party Links

Our text messages may occasionally include links to our website (https://myfence.com/) or social media platforms (e.g., Facebook, Instagram). This Privacy Policy applies only to text messaging interactions with MyFence.com. Please review the privacy policies of any linked sites for information on their practices.

9. Website Analytics and Session Recording

We use third-party tools to help us understand how visitors use our website and to improve site performance. These tools may use cookies or similar technologies to collect usage and technical information.

One of the tools we use is Smartlook, which may record website sessions and interactions such as clicks, scrolling, navigation, and form interactions (excluding sensitive fields where configured). This helps us identify technical issues and improve user experience.

If you prefer that this type of analytics tracking not occur, you can limit cookies in your browser settings or contact us using the details below, and we will do our best to honor reasonable requests consistent with our technical capabilities and legal obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be revised accordingly. If significant changes are made, we may notify you via text message or email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our text messaging practices, please contact us at:

Thank you for choosing MyFence.com for your fencing needs. We value your trust and are committed to protecting your privacy.